What is VitaBirr service?
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VitaBirr is a digital payment service that allows you to securely store, send, receive, and use money directly from your mobile phone.
With VitaBirr you can:
- Perform cashless transactions
- Make payments
- Purchase services
- Receive remittances
- Access digital financial services conveniently
- Pay merchants using QR codes
- Buy airtime and services
- Withdraw cash through authorized VitaBirr agents
VitaBirr brings everyday financial services closer to you—anytime, anywhere.
What can I do with VitaBirr?
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- Deposit and withdraw money through authorized agents.
- Send and receive money.
- Buy airtime and mobile packages.
- Pay merchants digitally.
- Receive payments from customers or businesses.
- Access additional digital financial services.
Who is eligible to use VitaBirr?
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- Active Ethio Telecom or Safaricom Ethiopia subscriber.
- 18 years of age or older.
- Valid mobile number.
- Required identification documents for registration.
How do I register for VitaBirr?
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Through an Authorized Agent
- Visit a nearby VitaBirr agent.
- Provide your mobile number and ID.
- Complete registration with the agent.
Through the Mobile App
- Download VitaBirr from Google Play or App Store.
- Register using your mobile number.
- Complete your KYC profile.
Through USSD
Dial *6599# and follow the registration instructions.
Transaction limits depend on your verification level.
Can I have multiple VitaBirr accounts?
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Yes. You may register multiple VitaBirr accounts using different mobile numbers, subject to registration requirements. Each account has its own balance and transaction limits.
How can I deposit or withdraw cash?
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Deposit Money
- Visit an authorized VitaBirr agent.
- Transfer from a linked bank account where available.
Withdraw Money
- Visit an authorized agent.
- Initiate withdrawal using the App or USSD.
- Confirm with your PIN.
- Receive your cash.
Will I receive transaction notifications?
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Yes. VitaBirr sends SMS notifications for successful deposits, withdrawals, transfers, and payments. Additional confirmations may also be sent for airtime purchases and bill payments.
Who are VitaBirr agents?
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Authorized partners who assist customers with registration, deposits, withdrawals, airtime purchase, bill payments, and other VitaBirr services.
How can I find an authorized VitaBirr agent?
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- Visit the VitaBirr website.
- Look for nearby VitaBirr-branded agent locations.
Can I send money to someone without a VitaBirr account?
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Yes. The recipient can collect the money from an authorized VitaBirr agent after completing the required verification process.
How can my recipient get a VitaBirr account?
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- Visit an authorized VitaBirr agent.
- Register using the VitaBirr mobile app.
- Register via USSD.
Which countries can I send money to?
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Currently VitaBirr supports domestic transfers within Ethiopia. Customers can also receive international remittances through supported remittance partners.
How safe is my money?
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- Never share your PIN.
- Use only official VitaBirr channels.
- Report suspicious activity immediately.
- VitaBirr follows applicable financial regulations and security standards.
How can I change my language?
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You can change your preferred language using the VitaBirr mobile app or USSD.
Available languages:
- English
- Amharic
- Afaan Oromo
- Af-Somali
- Tigrigna
If I lose my phone or SIM card, will I lose my account?
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No. Your account remains protected by your PIN. Once you replace your SIM with the same mobile number, you can continue using your account.
How can I reset my PIN?
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Contact VitaBirr Customer Support. Identity verification will be required before your PIN can be reset.
What if I send money to the wrong number?
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Contact VitaBirr Customer Support immediately with your transaction details. Eligible transactions may be reversed depending on transaction status and available funds.
How much does VitaBirr cost?
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Some services are free while others have applicable service charges. Please visit the VitaBirr website or contact Customer Support for the latest tariffs.
Where is VitaBirr's Head Office?
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Africa Avenue (Airport Road)
Abyssinia Real Estate Building, 3rd Floor
Addis Ababa, Ethiopia